Shipping policy

Shipping Policy

We currently ship to the United States. Shipping options, costs, and estimated delivery dates for a specific order are shown at checkout.

1. Processing

Orders are normally prepared within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during launches, promotions, or unusually high order volume.

2. Delivery Estimates

Estimated delivery times are shown at checkout. As a general guide, orders may take approximately 3–7 business days after dispatch, depending on service and destination. These are estimates and not guarantees.

3. Shipping Charges and Taxes

Shipping charges are displayed at checkout. Applicable sales tax is calculated based on your shipping address and shown at checkout before you complete your order.

4. Tracking

When available, tracking details are sent by email after dispatch. Tracking scans may take up to 48 hours to appear.

5. Address Changes and Cancellations

Review your address before payment. Contact us immediately if it is incorrect. We can only change an address before fulfillment and cannot guarantee that a change will be possible. Cancellation requests are considered before dispatch; after dispatch, use the return process.

6. Lost, Missing or Damaged Parcels

If tracking shows delivery but you cannot find the parcel, check with household members, neighbors, the delivery area, and the carrier. Contact us if it remains missing. For visible damage or an incorrect item, contact us within 14 days with photos of the packaging and product.

Delivery estimates can be affected by weather, carrier disruptions, holidays, incorrect information, and events beyond our reasonable control.