Frequently asked questions

No. We sell unbranded products with simple, practical designs. Each product page lists the dimensions, materials and what is included.

Most plant stands and raised beds arrive flat-packed and need simple assembly; some, like our nesting metal stand set, are ready to use. The product page explains what is involved, and instructions are included in the box.

Each product page describes the materials and intended use. For long product life, we recommend following the care notes on the product page and securing outdoor structures as instructed, especially in windy weather.

Yes. If you need information that is not on the product page, contact us and we will be glad to help.

We ship to addresses in the United States and Germany.

Standard shipping is free on every order to a US address, with no minimum spend. Orders to Germany ship for a flat €9.90.

Orders are processed within 1–2 business days. Delivery to US addresses then takes about 5–8 business days after dispatch. Delivery to Germany is estimated at 7–14 business days after dispatch.

When your order ships, we email you a tracking number. You can enter it on our Track your order page.

Contact us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it.

Yes. We deliver to addresses in Germany for a flat shipping fee of €9.90 per order. Prices for customers in Germany include VAT. Customers in Germany also have a statutory 14-day right of withdrawal; our 30-day return window goes beyond it. Read the Refund Policy.

Yes. Prices shown to customers in Germany include VAT. The €9.90 shipping fee is added at checkout, and your full total is shown before you pay.

If you live in the EU, you can withdraw from your purchase within 14 days of receiving your goods without giving a reason. Our 30-day return window goes beyond this. See our Refund Policy for how to return an item.

You can return unused items in their original packaging within 30 days of delivery, and we cover return shipping on eligible returns. Read the Refund Policy.

We cover the cost of return shipping for eligible returns, including damaged, faulty or incorrect items. Once your return is approved, we'll send a prepaid label or return instructions.

Email us before sending anything back, with your order number, the product name and the reason for the return. We'll reply with return instructions.

Please contact us within 30 days of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement, exchange or refund.

Once we receive and inspect your return, we refund your original payment method. Allow about 5–7 business days for us to process it and 3–5 business days for your bank, so usually 7–14 business days in total.

We accept major credit and debit cards, plus the express payment options shown at checkout.

Yes. Payments are processed through Shopify's secure, encrypted checkout, and we never see or store your full card details.

US prices are shown before tax. Any applicable sales tax is calculated at checkout based on your shipping address.

Our business address is 1415 University Ave, Oxford, MS 38655, United States. You can reach us at support@turftechsupply.com or +1 479 378 5411, Monday–Friday, 9:00am–5:00pm CT.