Refund policy
Refund Policy
We want customers in the United States to have a clear and fair return process. This policy does not limit any mandatory consumer rights that cannot legally be excluded.
1. Standard TurfTechSupply Return Window
For eligible items, request a return within 30 calendar days of delivery by emailing support@turftechsupply.com. The item should be unused, in resalable condition, and returned with original packaging, parts, and accessories.
2. Voluntary Returns
Eligible non-defective items may be returned within 30 days of delivery under this policy. Original shipping charges are normally non-refundable, and the customer may be responsible for return postage unless the item is damaged, defective, incorrect, or otherwise covered by applicable law.
3. Faulty, Damaged or Incorrect Items
Contact support@turftechsupply.com within 30 days of delivery with your order number, a description of the problem, and clear photos of the item and packaging. We may provide a replacement, repair, exchange, or refund. We will provide return instructions and cover reasonable return shipping when the issue is caused by a defect, damage in transit, or our fulfillment error.
Natural wood grain, tone, knots, and minor variations are characteristics of natural materials and are not automatically defects.
4. Non-Returnable Items
Unless required by law or faulty, we may exclude personalized or custom-made goods, opened sealed hygiene-sensitive goods, gift cards, final-sale items, and items that have been used, altered, damaged, or returned without prior authorization.
5. Refund Timing
After approval, refunds are sent to the original payment method. Processing time is normally up to 7 business days after approval, although banks and payment providers may take longer.
6. How to Start a Return
Email support@turftechsupply.com before sending anything back. Include your order number, name, product, delivery date, reason for return, and photos if the item is damaged or incorrect. Unauthorized parcels may be delayed or refused.