Last updated: October 16, 2026

We want you to be happy with your TurfTechSupply order. This policy explains how returns, refunds and, for customers in Germany and the EU, the statutory right of withdrawal work. It does not limit any consumer rights you have under the law that applies to you.

At a glance

• Return window: 30 days from the day your order is delivered.
• Customers in Germany / EU: you also have a statutory 14-day right of withdrawal (see section 6). Our 30-day return window goes beyond it.
• How to return: by mail, after emailing us for return instructions.
• Return shipping: covered by us for eligible returns – we send a prepaid label or instructions.
• Refunds: to your original payment method.
• Restocking fees: none.

1. Your 30-day return window

You can request a return within 30 calendar days of delivery. Items should be unused, in reasonable condition, and returned with all parts, hardware and accessories, in their original packaging where possible.

2. Damaged, faulty or incorrect items

If your item arrives damaged or faulty, or we sent the wrong item, email support@turftechsupply.com within 30 days of delivery with your order number, a short description of the problem and clear photos of the item and packaging. We will offer a replacement, exchange or refund, and we cover return shipping in these cases. This does not affect your statutory warranty rights.

3. How to start a return

1. Email support@turftechsupply.com with your order number, the product name, the delivery date and the reason for the return (giving a reason is optional for customers exercising the EU right of withdrawal).
2. We will reply within 24 hours, Monday–Friday, with a prepaid return label or return instructions.
3. Pack the item securely and send it back using the label or instructions we provide.

4. Items we cannot accept for return

Unless an item is faulty or the law requires otherwise, we cannot accept returns of items that have been used and damaged or are missing parts, gift cards, or items marked as final sale. This does not restrict the statutory right of withdrawal for customers in the EU.

5. Refunds

Once we receive and inspect your return, we issue the refund to your original payment method. Please allow about 5–7 business days for us to receive, inspect and process your return, plus 3–5 business days for your bank or card provider. If you have not received your refund after 14 business days, please contact us with your order number.

6. Right of withdrawal for customers in Germany and the EU

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires fourteen days after you, or a third party other than the carrier indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us – Javid Ismeal Mandale, trading as TurfTechSupply, 1415 University Ave, Oxford, MS 38655, United States, email support@turftechsupply.com, phone +1 479 378 5411 – of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of standard delivery, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the direct cost of returning the goods and will provide a prepaid label or return instructions. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Javid Ismeal Mandale, trading as TurfTechSupply, 1415 University Ave, Oxford, MS 38655, United States, email: support@turftechsupply.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

7. Contact us

Javid Ismeal Mandale, trading as TurfTechSupply
1415 University Ave, Oxford, MS 38655, United States
Email: support@turftechsupply.com
Phone: +1 479 378 5411 (Monday–Friday, 9:00am–5:00pm CT)