Privacy policy
Privacy Policy
Last updated: September 8, 2026
TurfTechSupply operates this store and website, including its related content, products, tools, and shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you use the Services. It doesn't address our practices with respect to information that we do not collect for purposes of this Policy. If there is a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that the information cannot reasonably be linked back to you. We may collect the following categories of personal information, depending on how you interact with us:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, or other payment card details, financial account information, transaction details, form of payment, and payment confirmation.
- Account information, including your username, password, security questions, and settings.
- Transaction information, including the items you view, put in your cart, add to your wishlist, order, or return, exchange, or cancel, and your past purchase or return history.
- Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information, including information about your device, browser, or network connection with us, your IP address, and other unique identifiers.
- Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, use the Services, or otherwise communicate with us.
- Automatically through the Services, including from your device when you use our website or interact with our marketing or otherwise engage with us.
- From service providers, including when we engage them to enable certain technology and when they collect personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
- Provide, tailor, and improve the Services, including to fulfill orders, process payments, arrange shipping, manage your account, and provide customer support.
- Marketing and advertising, including sending you marketing and promotional communications by email or other means, and showing you advertisements for products or services.
- Security and fraud prevention, including to authenticate your account, investigate suspicious activity, and protect against fraud.
- Communicating with you, including to provide effective customer support and respond to inquiries.
- Legal reasons, including to comply with applicable law, respond to legal process, and enforce or apply our terms and policies.
How We Disclose Personal Information
We may disclose personal information to the following categories of third parties for legitimate business purposes:
- With Shopify and other vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analytics, customer support, and marketing.
- With business and marketing partners to provide marketing services, subject to those partners' own privacy policies.
- When you direct, request, or otherwise consent to disclosure to third parties.
- In connection with a business transaction such as a merger, sale of assets, or acquisition.
- To comply with legal obligations, protect our rights, or protect the rights and safety of ourselves and others.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide, secure, and improve the Services, including to prevent, detect, and respond to potential trust and safety issues. Depending on where you reside, you may have certain rights with respect to your personal information collected by Shopify, such as the right to opt out of certain uses of your personal information. Please see the Shopify Consumer Privacy Policy for more information.
Third-Party Websites and Links
Our Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security practices of third parties, including websites or platforms linked to or from our Services. We encourage you to review third-party privacy policies before providing them with information.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that this information be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information, although these rights are not absolute and may be subject to certain exceptions.
- Right to Access/Know. You may have the right to request access to personal information that we hold about you.
- Right to Delete. You may have the right to request that we delete personal information we maintain about you.
- Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party in certain circumstances.
- Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or the processing of your personal information for purposes considered to be "targeted advertising," as defined by applicable privacy laws.
- Managing Communication Preferences. We may send you promotional emails and you may opt out of receiving these at any time by using the unsubscribe option displayed in emails you receive from us.
To exercise any of these rights, you may contact us using the contact details provided below. We will not discriminate against you for exercising any of these rights. Before fulfilling any request, we may need to verify your identity.
International Transfers
We are based in the United States, and the personal information we collect is processed and stored in the United States. If you access our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and take any other steps required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at support@turftechsupply.com or by mail using the details provided below:
Turf Tech Supply