Last updated: October 16, 2026

This policy explains where your order ships from, where we ship, what shipping costs and how long delivery takes.

At a glance

• Ships from: Oxford, Mississippi, USA.
• Ships to: addresses in the United States and Germany.
• United States: free standard shipping on every order – no minimum spend.
• Germany: €9.90 flat rate per order. Prices include VAT.
• Processing time: 1–2 business days.
• Delivery time: US – about 5–8 business days after dispatch; Germany – estimated 7–14 business days after dispatch.
• Tracking: emailed to you when your order ships.

1. Where orders ship from

All orders are dispatched from Oxford, Mississippi, USA.

2. Where we ship

We ship to addresses in the United States and Germany. Available shipping options, costs and estimated delivery times are shown at checkout before you complete your purchase.

3. Shipping cost

United States: standard shipping is free on every order, with no minimum order value.

Germany: standard shipping is a flat €9.90 per order. Your full total, including shipping, is shown at checkout before you pay.

4. Orders to Germany: VAT and import charges

Orders to Germany are shipped internationally from the United States. Prices shown to customers in Germany include VAT. Any applicable import duties are shown at checkout where they can be calculated. If a carrier asks you to pay import charges that were not shown at checkout, please contact us before paying so we can help.

5. Processing time

Orders are processed within 1–2 business days after they are placed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday are processed on the next business day.

6. Delivery time

After dispatch, standard delivery to U.S. addresses takes approximately 5–8 business days, so most U.S. orders arrive within approximately 6–10 business days of being placed. Delivery to Germany is estimated at 7–14 business days after dispatch. Delivery times are estimates and are not guaranteed; carrier operations, customs processing, weather, holidays or other events outside our control can cause delays.

7. Order tracking

When your order is dispatched, we email tracking information to the address you used at checkout. It can take up to 48 hours for the first carrier scan to appear. You can also track your package on our Track your order page.

8. Changing your shipping address

Please check your address before completing your order. If you need to change it, contact us as soon as possible at support@turftechsupply.com. We can usually update the address before the order has been dispatched.

9. Lost, missing or damaged packages

If tracking shows your package as delivered but you cannot find it, please check with household members, neighbors and your building's mail area, then contact us and we will help. If your order arrives damaged or you receive the wrong item, contact us within 30 days of delivery with your order number and photos – see our Refund Policy.

10. Contact us

TurfTechSupply.com is operated by Javid Ismeal Mandale, a sole trader trading as TurfTechSupply.
1415 University Ave, Oxford, MS 38655, United States
Email: support@turftechsupply.com
Phone: +1 479 378 5411 (Monday–Friday, 9:00am–5:00pm CT)